Our Team

Dr. Alicia J. Booker

Dr. Alicia J. Booker


Dr. Alicia J. Booker is a Ph.D. graduate of the Nova Southeastern University’s Conflict Analysis and Resolution program. Her dissertation focuses on conflict analysis in corporate and academic settings. She has a passion for teaching people how to protect their peace and leverage their personal power with confidence.                                                    

She has more than 15 years of experience in public speaking, executive coaching, conflict management, conflict resolution, and conflict reduction training in corporate and academic settings.

Alicia has received graduate certificates in executive coaching, conflict coaching, mediation, qualitative research, and advanced training on workplace collaboration. In addition to presenting, Alicia’s roots in investigative journalism and private investigation have equipped her with a critical interview and question-asking skills that are key to collaboration.

She has created and designed training materials for large and small-scale groups. Alicia is committed to helping others with their professional development path and to improve their conflict management skills.

Alicia earned a Bachelor of Arts in Journalism, and a Masters of Arts in Dispute Resolution from Southern Methodist University. She was nominated and selected to represent the Simmons Graduate School for the TEDxSMU Young Fellows program. In 2012, she emceed the first TEDxSMU talk on campus for students, faculty, and staff. She is an active member of the International Association of Facilitators, International Ombudsman Association, and the American Bar Association Ombudsman Committee.


Susan Casino

Susan Casino

Ombuds Consultant

Susan Casino is a coach and ombuds consultant. She currently serves the United Nation’s World Food Programme in her role as Senior Advisor and Ombuds. Prior to her work with the UN she was elected to create the first ombuds office for Apollo Education Group and served as the Director of Ombuds Services for a decade. She has more than 20 years of experience in the field of conflict resolution and leadership development. Ms. Casino holds a BA in Psychology, MBA and is an alumna of Harvard Law School’s Program on Negotiation.

Her previous experience includes child abuse investigations, creating and delivering leadership training as well as teaching mediation coursework. She has presented at conferences and symposia on topics of leadership and conflict resolution, taught peer mediation workshops through ACR, and has trained on international platforms. She is currently Co-Chair of the Professional Development Committee for the International Ombudsman Association and has been an active member since 2006.

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